Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with over 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.

The Opportunity:

The National Sales Manager is a strategic, hands‑on commercial leader responsible for driving growth in the independent hotel segment across North America. This role oversees the North American Sales Team, the Customer Service Team, and directly manages a Midwest U.S. sales territory. The National Sales Manager ensures alignment between sales and customer service, fosters a high‑performance culture, and delivers exceptional customer experiences while expanding market share across the United States and Canada. This position may be based at the Burlington, Ontario Head Office or worked remotely from Chicago, Illinois.

This vacancy reflects an existing within the team. The base salary range is $140,000 to $180,000. Final placement within the range depends on market conditions, internal equity, and the candidate's experience, skills, and qualifications. 

Key Duties & Responsibilities:

Sales Leadership & Revenue Growth

• Develop and execute a North America–wide strategy to grow the independent hotel market segment.
• Lead, mentor, and coach the regional sales team to consistently achieve and exceed revenue targets.
• Drive new business development with relentless focus on high‑value opportunities.
• Strengthen existing customer and distributor relationships while expanding market share across the U.S. and Canada.
• Oversee bottom‑up sales planning, forecasting, pipeline management, and strategic territory prioritization.
• Ensure strong collaboration between sales, marketing, operations, and product teams to support customer needs and commercial objectives.
• Build and deliver compelling proposals aligned to customer needs, insights, and decision criteria.

Customer Service Leadership

• Directly oversee the Customer Service leader and champion a best‑in‑class customer experience.
• Ensure the service team maintains high levels of responsiveness, professionalism, and issue resolution.
• Guide the improvement and scaling of customer service processes to support organizational growth.
• Support the successful rollout, adoption, and optimization of the HubSpot CRM across Sales and Customer Service teams.
• Ensure alignment between Sales and Customer Service to create a seamless end‑to‑end customer journey.

Operational Excellence & Process Improvement

• Implement standardized sales and customer service processes, reporting practices, and performance metrics.
• Leverage data to identify trends, evaluate performance, and inform business decisions.
• Collaborate cross‑functionally to resolve operational challenges and continuously improve the customer experience.
• Drive CRM utilization, reporting accuracy, and compliance across both teams

Team Development & Culture

• Build a high‑performance culture rooted in accountability, coaching, partnership, and continuous improvement.
• Provide ongoing training, feedback, and career development support for team members.
• Foster strong alignment and communication between Sales and Customer Service.

Qualifications & Experience:

• 7+ years of sales experience, ideally in hospitality, consumer goods, beauty, or related sectors.
• 3+ years of experience leading sales teams; experience managing multi‑functional teams an asset.
• Proven success growing business in the U.S. and/or Canadian hospitality market.
• Strong consultative selling skills with a track record of winning new business.
• Experience with territory planning, forecasting, and pipeline management.
• Experience building or scaling customer service operations is highly beneficial.
• Proficiency with CRM systems; HubSpot experience a strong asset.
• Strong analytical, strategic thinking, and business planning skills.
• Exceptional communication, negotiation, and relationship‑building capability.
• Ability to travel within North America as required.

We offer:

• A competitive compensation package.
• An excellent company-paid benefit package including health, dental, life, a matching group RRSP (401K), skills development, and training reimbursement.
• The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.

A Little Bit More About Us:

Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.

Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.